Last updated: November 1, 2023
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Thank you for visiting wavesoft.com and using the software applications and services provided by WaveSoft Technologies Corp. ("WaveSoft", "we", "us", or "our"), including WavePOS, WaveTouch, iKDS, WaitTag, and WaveDish ("Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website or use our Platform. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or Platform.
We may collect personal and non-personal information about you when you interact with our website or Platform. The types of information we may collect include:
a. Business and Contact Information: This may include your name, business or restaurant name, email address, phone number, mailing address, login credentials, and billing details when you submit inquiries, request product demonstrations, or register an account.
b. Partner and Reseller Information: If you apply to become or operate as an authorized Value-Added Reseller (VAR) or Independent Software Vendor (ISV), we collect company details, technical integration records, and account management information.
c. Operational and Software Data: When using our mobile POS, kitchen display, or self-ordering solutions, we may process configuration settings, menu structures, terminal status logs, and transactional metadata synced with integrated third-party POS systems.
d. Usage and Device Information: We may automatically collect certain technical information about your visit or device, including your IP address, device type, operating system (such as iOS, Android, or Windows), browser type, and diagnostic logs.
We may use the information we collect from you for various purposes, including:
a. Providing, maintaining, and improving our website, mobile POS applications, and cloud services.
b. Responding to sales inquiries, technical support requests, and partner onboarding applications.
c. Facilitating software licensing, white-label solutions, and recurring revenue programs with VARs and ISVs.
d. Communicating with you about software updates, security alerts, and administrative notices.
e. Enforcing our terms of service, licensing agreements, and policies.
f. Conducting research and analysis to enhance system performance and develop new hospitality technology features.
We may share your information with third parties in the following circumstances:
a. Authorized Resellers and Integration Partners: If you purchase or support WaveSoft products through an authorized Value-Added Reseller (VAR) or connect to third-party POS software, necessary account and technical information may be shared to facilitate deployment and support.
b. Service Providers: We may engage third-party service providers to assist with website hosting, cloud infrastructure, analytics, and customer support. These service providers may have access to your information as necessary to fulfill their functions but are prohibited from using it for any other purpose.
c. Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or respond to government requests.
d. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to the privacy policy in effect at the time of the transfer.
We take reasonable measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You have the right to access, update, correct, and request deletion of your personal information. You can also choose not to provide certain information, though it may limit our ability to respond to inquiries or provide software support. You may opt-out of receiving promotional communications from us by following the instructions in those emails or contacting us directly.
Our website and Platform are intended for commercial and business use and are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals in this age group. If you believe we have collected personal information from a minor, please contact us to request deletion.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. Your continued use of the website or Platform after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact WaveSoft Technologies Corp. at info@wavesoft.com, by phone at +1 604 303 0699, or by mail at #218 – 21300 Gordon Way, Richmond, BC V6W 1M2, Canada.
By accessing or using our website or Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
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